Refund policy

This page covers returns and exchanges for orders from shop.truenorthmarine.net. Product warranties are handled separately — see Manufacturer Warranties.

How to start a return

Contact us through the shop Contact page or chat within the windows below. Include your order number and whether the item is unused, defective, or damaged in transit.
Wait for an RMA (return authorization) email. Do not ship anything until you have one.
Ship only to the address on your RMA (Elberta, AL, or a manufacturer/distributor address when they require a direct return).

Unsolicited packages without an RMA may be refused.

Retail products (most branded goods)

Applies to stocked and dropship catalog items. The return window depends on the item.

Window — branded catalog items: Electronics, trolling motors, safety gear, care products and similar branded goods: request a return within 14 days of delivery.
Window — True North stocked items: Turtlebox, Gemlux and apparel: request a return within 30 days of delivery.
Ship-by: Once your return is approved, ship it within 7 days. Approvals that aren’t used expire.
Condition: Unused or resalable, in original packaging, with all accessories and tags.
Return shipping: Customer pays return shipping, including actual freight on large items.
Original shipping: Original shipping, including free shipping, isn’t refunded unless the return is our error or a defect.
Restocking: 15% of the product price (minimum $5) when unopened; 20% if opened but still resalable. Items that are used, missing parts, or not resalable may be refused or credited at a reduced amount.
Refund timing: Refunds are issued after we receive and inspect the item.
Our error or defective item: No restocking fee. We’ll send a prepaid return label when required.

Final sale unless defective

These items can’t be returned unless they’re defective:

Special-order items
Opened software
Electrical or electronic parts that have been installed or wired

Final sale (no returns)

Chart cards (electronic chart/map cards and chips) are final sale and can’t be returned.

Made-to-order cooler tops and pads

Cooler tops, dash and helm pads, and other MarineMat pieces we cut for your order are made to order.

Change of mind, wrong cooler model, or wrong options selected at checkout: Not eligible for return after we cut. Please double-check fitment before you order.
Workmanship, materials issue, or we cut the wrong thing: Contact us with your order number and clear photos. We’ll remake and ship, or refund — whichever fits the situation.

These pieces are not covered by a branded “True North Warranty.” Defects on items we made are handled under this returns / defect policy.

Damaged in transit

Report within 7 days of delivery.
Send photos of the outer box and the product.
We’ll arrange a replacement or refund. No restocking fee.

Refunds

After we receive and inspect an authorized return, allow up to 5–10 business days for the refund to post to your original payment method. Restocking fees (when applicable) are deducted from the product refund.

Exchanges

We don’t run a separate exchange SKU process. Return the eligible item under this policy, then place a new order for the replacement — or ask us in chat and we’ll walk you through the cleanest path for your order.