True North Marine’s online shop sells products from many brands. Warranty coverage is provided by the product manufacturer, not a separate True North warranty program.
How to get help
- Contact us through the shop Contact page or chat with your order number.
- Send clear photos of the issue and the product label or SKU when possible.
- We’ll verify your purchase and start the claim with the manufacturer or distributor.
- If they issue an RMA, we’ll tell you exactly where to ship and what to include.
Warranty length, what’s covered, and what voids coverage follow that brand’s written terms. We don’t extend or replace manufacturer terms.
True North–made cooler tops and pads
These are cut to your order. They aren’t covered by a branded “True North Warranty.” If there’s a workmanship or materials problem on a piece we made, contact us — we’ll make it right under our Returns & Exchanges policy.
Change of mind
Unused items you simply don’t want anymore are handled under Returns & Exchanges, not as a warranty claim.
